B2C Mail Order Businesses

 

We can help with web-only order fulfilment or full multi-channel order processing via web, phone, post or e-mail.

This diagram describes the potential data flows involved within an end to end client operation. The actual data flows we utilise for a specific client will be subject to the range of services we will provide in line with their requirement(s).

The top row of icons describes data flows to and from external locations. For example, orders from website either received directly via web services or via an intermediary source such as an SFTP (secure file protocol transfer) site. It also shows outgoing data flows such as client reporting access through ReportXec (our reporting portal) and order carrier manifests exports to third party suppliers. All of the data flows are managed within a secure environment.

All of the data is processed through our fully integrated Microsoft Dynamics AX platform. MS Dynamics AX is a multi-channel system so orders can also be received via Orbital’s Response Centre with payment processing capability managed through our integration with Sage Pay.

The lower section of the diagram describes our internal operational data flows managing stock receipt, pick face replenishment, picking, documentation production, packing and despatch.

Email communications can be generated at either, order creation, pick selection or despatch confirmation stages of the fulfilment process.

 

b2c fulfilment

We talk your language and understand your challenges as we have our own mail order business (www.readicut.co.uk) acquired in 2011. 

 

Call us on 01233 214200 or fill out a Contact Form

Big enough to cope - small enough to care 

Call now: 01233 214200

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